More than a year ago, LCEC made the decision to replace all of its flagship systems with new technology. Many options were considered and all benefits were weighed. The transition to National Information Solutions Cooperative (NISC) technology was an easy choice to make. The collaboration integrates all of the LCEC systems and affords a working relationship that comes with more than 1,200 employees in four cities who provide service to more than 20 million utility and telecommunications consumers in all 50 states. Once implemented, the change will result in enhanced service and long-term cost savings.
For well over a year, the LCEC team has been mapping processes and planning for implementation. In spite of resources being diverted to Hurricane Irma restoration efforts, the plan is on schedule. On September 24, 2018 all the planning, training, and preparation will come to fruition. The new systems will bring customers more convenience, easier navigation, new options for managing electric bills and usage, mobile access, and a host of future enhanced features.
Some processes will change which is also one of the beauties of the new systems. The new systems have been designed with utility best practices and proven results in mind. Employees from LCEC and NISC have been working hard to make the transition as seamless as imaginable. There may be some bumps along the way, and LCEC has a rich history of resolving issues and finding solutions. Employees, supported by NISC, will work hard to address any issues that arise and continue to provide the best service possible.
What customers need to know:
During the transition – September 17-24
Once the transition is complete – September 24
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