LCEC – Lee County Electric Cooperative




SmartHub FAQ

SmartHub FAQ

What is SmartHub?

SmartHub is the LCEC Bill Pay and Customer Service tool. You can access it online or through the mobile app.

How do I enroll in SmartHub?

You will need to register as a new user if you do not have a SmartHub account yet. You can register through SmartHub online or through the mobile app.

Click on the “Sign up to access our Self Service site” link or the “Don’t have an account? Register now” link. You will need your billing account number, last name or business name, and an email address.

How do I download the SmartHub mobile app?

You can download the SmartHub mobile app in the Apple Store® or in the Android® Market. Search for SmartHub. Once you have downloaded the app, you will need to search for LCEC as your provider. To do this, select the “By Name” search. You can search by “LCEC” or “Lee County Electric Cooperative.” The search result should display as “Lee County Electric Cooperative – LCEC.”

Click here for additional instructions.

SmartHub is not accepting my password. What should I do?

If you try to log in and see the “Invalid Login!” message, we recommend that you use the “Can’t access your account?” link to have a password-reset email sent to the email address on your account.

SmartHub tracks the number of login attempts since the last successful login, no matter how long ago the successful login was. After a certain number of attempts, the account is locked.

If your account becomes locked, please use the Contact Customer Care link or call the LCEC Customer Care Center at 239-656-2300 or 800-599-2356.

How do I pay my bill with SmartHub?

You can make a payment through SmartHub online immediately or schedule it for a future date. After you log in, select either “Pay Now” or “Make a Payment” to pay with your checking or savings account. To pay with a credit or debit card, click on the “Pay with Credit/Debit card” link in the top right-hand corner.

You can also make a payment using the SmartHub mobile app immediately or schedule it for a future date. Click on “Pay” to pay with your checking or savings account, or click on “Pay with Credit/Debit” to pay with your credit or debit card.

You can also pay your bill at Pay Now, which requires no registration and provides quick access to pay your bill with your checking or savings account.

How do I report an outage with SmartHub?

You can report an outage through SmartHub online by clicking the “Report An Issue/Inquiry” button in the upper right-hand corner. On the mobile app, click on the “Report an Issue” button toward the bottom of the Home screen.

Select the location of the outage and the outage description.

Enter a telephone number if you wish to receive a one-time call back when the outage is restored.

Why am I not eligible for a payment extension?

To be eligible for a payment extension, your prior bill must be past due, and the next month’s bill must be available on SmartHub. If you meet the eligibility requirements, a link can be found at the end of the Payment Extensions page to extend your disconnection date by 7 days. A message will appear at the top of the Payment Extensions page if you are ineligible to receive a payment extension at this time.

Note that if you have already created a payment extension, the link is not visible, but you can view information about your existing payment extension in the table.

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