LCEC is a proud member of Touchstone Energy Cooperative
Due to a system upgrade, Smarthub and Pay Now will not be available on Saturday, December 9, from 8:00 a.m. to 3:00 p.m. EST. We apologize for this temporary inconvenience.
Call 239-656-2300 and choose Option 7, then Option 2, then Option 3 for surgeSENSE You may also Contact Customer Care to have a Customer Care Professional contact you. surgeSENSE can only be purchased through LCEC and installed by an LCEC technician.
After your product service order is created, LCEC’s Energy Services team will contact you within 5 business days to schedule the installation.
Stage 1 surge protection (meter base TVSS) redirects or reduces high-energy transient voltage surges that may occur on the power lines, at the point they first enter a building’s electrical wiring. This is commonly at the meter base.
Stage 2 surge protection (plug-in TVSS) goes a step further by offering protection to properly connected sensitive electronics at the point of use. This is commonly where a device is plugged in to electricity, phone, cable TV, network, etc.
The Stage 1 meter-based TVSS is designed to arrest and redirect to ground (earth) the majority of a transient voltage surge or “spike” before it enters a building’s electrical wiring. It can help protect the electromechanical components of motor-driven appliances, such as washers, dryers, refrigerators, and dishwashers during transient voltage surge events.
Meter-based TVSS’s cannot guarantee protection from a transient voltage surge that occurs when lightning physically strikes a building (direct strike) or in situations where lightning physically strikes an object or structure very close to the building (power transformer, tree, satellite dish, antenna, pump house, well, etc.). These are considered indirect strikes. The extreme intensity of these creates a large electromagnetic pulse (EMP) that can induce transient voltages directly onto a building’s electrical wiring, communication cables, telephone lines, appliances, and sensitive electronics. Meter-based TVSS’s are also not designed to protect against damage caused by short-cycling of electrical equipment (motors, compressors, etc.), sustained over-voltage, or sustained under-voltage conditions.
When the indicator light is on, the device is working properly. The color of the light may vary from green, red, amber, or blue depending on the model of the device. Checking the indicator light when it is dark outside works best; direct sunlight can make it difficult to verify.
If the indicator light is not illuminated, contact LCEC for assistance.
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