LCEC – Lee County Electric Cooperative

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surgeSENSE T’s and C’s/Warranty

surgeSENSE T’s and C’s/Warranty

Terms and Conditions

For Purchase Only

  1. The meter-based TVSS can only be installed, serviced or removed by a designated LCEC representative.
  2. If the customer moves to another home within the utility service area, the meter-based TVSS may be transferred. A transfer fee will be charged for moving the device.
  3. All warranties provided are from the manufacturer. The customer shall hold the utility harmless in connection with the operation, service, and installation of the meter-based TVSS. In the event the protective effectiveness of the meter-based TVSS should be interrupted or fail for any reason, the utility’s obligation shall be to repair or replace the meter-based TVSS in accordance with this agreement. Such interruption or failure shall not constitute a breach of this agreement, nor shall the utility, its officers, directors or employees be liable to the customer or to third parties for any damage which might result from such interruption or failure.
  4. The equipment provided will not protect against direct or indirect high-energy lightning strikes beyond the manufacturer’s rated energy absorption level.
  5. Lee County Electric Cooperative, Inc., is not responsible for any damages from weather or lightning-related incidents.
  6. Any electronics such as additional TVs, microwaves, computers, modems, alarms, phones, VCRs, stereos, faxes, copiers, printers, and garage openers are not protected by the meter-based device. Stage 2 utility-grade point-of-use protection is recommended.
  7. All warranty issues or claims shall be handled directly through the product manufacturer.
  8. Your electric service will be interrupted for 5-10 minutes at the time of installation.

Manufacturer’s Warranty

Products sold prior to April 1, 2021:
The meter-based arrester has a 10-year product replacement with a maximum of $10,000 lifetime payout.
Read the manufacturer’s warranty.

Products sold after April 1, 2021:
The meter-based arrester has a 15-year product replacement with a maximum of $10,000 lifetime payout.
Read the manufacturer’s warranty.

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