LCEC – Lee County Electric Cooperative

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LCEC Recognized as a BenchmarkPortal Top Contact Center – Small Centers Category

LCEC is proud to announce that it has been recognized as a BenchmarkPortal Top Contact Center in the Small Centers Category. LCEC and other contest applicants were judged on key performance indicators including:

• Average speed of answer
• Calls per agent per hour
• Agent turnover
• Caller satisfaction

“BenchmarkPortal salutes the winners – they are leaders in the call center industry,” said Bruce Belfiore, BenchmarkPortal CEO. “Our Top Contact Center Award places a contact center among the best in the industry in terms of quality of service and cost efficiency. Their key metrics were benchmarked against our database – the largest in the world of contact center metrics. This is a great accomplishment.”

In addition to be recognized as a Top Contact Center, LCEC has proudly held the designation of a Certified Center of Excellence from BenchmarkPortal for four consecutive years.

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