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Start, Stop, or Move Service

Step 1: What You Need

Please have the following information available when starting or stopping service:

  • Residential Start Checklist
    • Name under which the account will be listed
    • For individuals: social security number or passport
    • Phone number
    • Address of service location to be connected
    • Date of service connection
    • Mailing address if different from physical location
    • If the meter to the existing service is off, a county inspection and/or fire inspection may be required before the meter is connected.
    • For the quickest service, have the name of the current account holder, homeowner or meter number at the address
    If an account should be in the name of an Estate or Trust, we require you to provide the FEI/EIN number and provide the below documents before we are able to start service. A deposit is always required on accounts set up as either a Trust or an Estate – it will be required to be paid prior to starting service.   Needed documentation:
    1. A copy of the Trust (we need at least the title page [front page], the signature page [last page] and the page that names the trustee or administrator).
    2. Signed Commercial Authorization form completed by the trustee; The Trust must be set up exactly as titled on the IRS document.
    3. W-9 form.
  • Commercial Start Checklist
    • Name under which the account will be listed
    • Business entities must be active in the state in which they are established.
    • Legal documents may be required to verify active status of a business entity.
    • Identification
    • FEI or EIN number
    • For individuals: social security number or passport
    • Completed W-9 form.
    • Completed Commercial Authorization form.
    • Phone number
    • Address of service location to be connected
    • Date of service connection
    • Mailing address if different from physical location
    • If the meter to the existing service is off, a county inspection and/or fire inspection may be required before the meter is connected.
    • For quickest service, have the name of the current account holder, homeowner, or meter number at the address
  • Stop Service Checklist
    • Account number
    • Name on account
    • Social security number
    • Phone number
    • Address of service location to be disconnected
    • Date of service disconnection
    • Mailing address after service is disconnected (Please be sure to leave a forwarding address on file for your final bill and future delivery of equity retirements.)

Step 2: Choose Type of Service

Residential:
Start Service
Stop Service (SmartHub Required)
Move Service

Commercial:
Start Service
Stop Service
Move Service

Please note: Many of these options will become available through SmartHub. Setup a SmartHub Account

For Landlords:
Landlord Agreement Form
This form will allow your rental property to be automatically connected in your name each time a tenant moves out. Please provide us with your current information by completing this form and submit it through the Secure Document Upload. The automated landlord process will not be in place until we receive the completed request form. Landlord accounts that require a deposit are not eligible to participate in the Landlord Agreement program.

For New Construction:
If you are building a new residential home or commercial building, please visit Builder Information.

For Life Support Service:
Applying for Life Support Service (LSS) means requesting that your electric account be designated for a household where someone is medically dependent on electrically powered medical equipment. A physician must certify that the patient relies on electric-powered equipment to avoid loss of life or immediate hospitalization. Apply for Life Support Service