Setting up Outage Texting – Web

Customers with the SmartHub mobile app can report an outage simply by texting OUT to (844) 948-2817. Message and data rates may apply.

Eligible Customers:

  • Customers enrolled in SmartHub with a phone contact and email on record.
  • Customer with a single electric account. Accounts with multiple service locations must report an outage through SmartHub to ensure the correct address is reported.

Outage Texting is not available if:

  • Power is disconnected for non-payment
  • A start service is not yet active
  • An outage has already been reported at that location

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Outage Texting from Website