Setting up Outage Texting – Web

Customers with the SmartHub mobile app can report an outage simply by texting OUT to (844) 948-2817. Message and data rates may apply.

Eligible Customers:

• Customers enrolled in SmartHub with a phone contact and email on record.
• Customer with a single electric account. Accounts with multiple service locations must report an outage through SmartHub to ensure the correct address is reported.

Outage Texting is not available if:

• Power is disconnected for non-payment
• A start service is not yet active
• An outage has already been reported at that location

Click here for printable version.