After the Storm

Power outages occur for various reasons. Outages may be attributed to storms, vehicle accidents, contact with underground wires, fallen trees or wildlife. In most cases, a power outage impacts a small number of customers and is restored quickly.

When widespread outages occur, LCEC employees respond as quickly as possible. The automated outage system tracks customer calls, and field crews are dispatched to the impacted area. In the rare event of an outage, safely restoring power in a timely manner continues to be one of our corporate goals. Restoration begins with repairs that will restore service to the largest number of customers in the least amount of time. Transmission lines and substations are repaired first, followed by distribution lines that feed neighborhoods; tap lines and individual service lines are then repaired to restore power to individual customers who may still be without power.

How the Restoration Process works

Safety is the Priority

During disaster response, and every day, safety is everyone’s responsibility. While LCEC and all of our responding partners are laser-focused on restoring power as quickly as possible, safety is always the priority. Keeping customers and workers safe is critical.

  • Stay clear of downed power lines, as they may be energized.
  • Puddles of water contacting downed lines are dangerous.
  • Keep LCEC phone lines clear for emergency calls by only calling to report safety threats.
Safety is the Priority

Repair Request Form

Complete to request a service due to home/business damage.