LCEC – Lee County Electric Cooperative


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Privacy Policy

Privacy Policy

GENERAL STATEMENT

Your privacy is important to us, and maintaining your trust and confidence is one of our highest priorities. We respect your right to keep your personally identifiable information confidential and understand your desire to avoid unwanted solicitations.

In the course of doing business, LCEC may collect personally identifiable information that is necessary to provide services to our members. We recognize the importance of protecting this information and strive to preserve our members’ privacy.

HOW WE PROTECT PERSONALLY IDENTIFIABLE INFORMATION

LCEC maintains administrative, physical and technical safeguards to help protect against unauthorized disclosure, use, or alteration of any personally identifiable information you provide.

Even though we maintain safeguards in our efforts to protect this information, we strongly encourage you to keep your user ID and passwords confidential. We also recommend that you log off of your accounts and close your browser when you have finished visiting websites.

If for any reason you believe your LCEC user ID, password or personal information has become compromised, please contact us immediately.

HOW WE COLLECT PERSONALLY IDENTIFIABLE INFORMATION

LCEC may obtain personally identifiable information about you through various sources such as:

  • Phone, fax, e-mail, social media and other ways by which you communicate with us.
  • Website and mobile applications.
  • Surveys, contests and other promotions.
  • Third parties such as credit agencies.

INFORMATION LCEC MAY COLLECT

LCEC may routinely collect and maintain both public and nonpublic personally identifiable information necessary to provide the services requested by our members, including but not limited to:

  • Name, address, telephone number, social security number, e-mail address, birth date and property information.
  • Information regarding member transactions such as electric usage, service history, payment history, billing information and financial account information.
  • Information regarding a member’s capital and patronage account and contact information for former members resulting from membership and governance activities.
  • Information we receive from credit reporting agencies and other groups regarding credit history and other reports.
  • User name, ID and/or passwords for any account you may establish on our website.
  • Additional information that is collected and maintained for the purpose of to providing requested products or services.

HOW LCEC USES THE INFORMATION WE COLLECT

LCEC may use the information we obtain about you to:

  • Provide, bill and collect for LCEC products and services.
  • Assist in establishing your account with LCEC.
  • Communicate with you by responding to questions and comments.
  • Allow you to access your LCEC information.
  • Protect against and prevent fraud and unauthorized transactions.
  • Comply with legal requirements.

COOKIES

LCEC uses “cookies” on its website. A cookie is a text file placed on a site visitor’s computer or other Internet connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Cookies help LCEC improve access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our website users so that we can enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Your browser should provide instructions on how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note that without cookies you may not be able to take full advantage of all of our websites’ features.

LINKS

The LCEC website contains links to other sites for your convenience and information. Please be aware that LCEC is not responsible for the content or privacy practices of these other sites. We encourage users to be cautious when leaving our site and to read the privacy statements of any other site that collects personally identifiable information.

SHARING

LCEC does not knowingly disclose your energy usage, demographic or any personally identifiable information with any other party unless specifically authorized by you or as required by law or court order. However, LCEC may share information about you to service providers who perform services on our behalf. We prohibit these service providers from using or disclosing information about you unless it is necessary to perform services on LCEC’s behalf or to comply with legal requirements.

MODIFICATIONS TO LCEC PRIVACY POLICY

This LCEC Privacy Policy may be updated periodically and without prior notice to reflect changes in our information practices. Please review the contents of our Privacy Policy frequently. We will place a notice on our website to notify users of material changes to our Privacy Policy.

QUESTIONNAIRES AND SURVEYS

On some occasions you may be asked to complete either an online survey or a questionnaire. These surveys and questionnaires will deal with your opinion, attitudes, interests, and generally about your experiences with LCEC. LCEC appreciates your completing these surveys and questionnaires and asks that you answer them accurately because they provide valuable information to help us improve our services.

CHILDREN’S PRIVACY

The LCEC website is intended to be used by adults, and LCEC does not knowingly collect any personal information from individuals under the age of 18. If we discover that we have collected personal information from an individual younger than the age of 18, we will delete the information. If you believe we have collected personal information from an individual younger than the age of 18, please notify us so that we may take steps to delete the information.

E-MAIL SECURITY

Regular Internet e-mail is never completely secure. For that reason, LCEC will never request that you provide any of the following information via e-mail or through any telephone call initiated by LCEC:

  • Your account user ID.
  • Your account password.
  • Your complete social security number.
  • Your credit card or bank information.

In addition, LCEC will never send you an unsolicited e-mail containing a link to the login page of our website.

If you receive an e-mail or telephone call requesting any of this information, it is likely an attempted theft of your identity commonly called “phishing.” If you believe you have been subjected to an LCEC related “phishing” attempt please contact LCEC so appropriate action can be taken. For more information about data and personally identifiable information security, visit the Federal Trade Commission’s website at www.ftc.gov.

HOW TO CONTACT LCEC

For more information regarding our privacy practices, of if you have any general questions or comments or would like to update information we have about you please contact us at:

239-656-2300

800-599-2356

4980 Bayline Drive

North Fort Myers, FL 33917

 

NOTICE: You are leaving the LCEC website

By selecting the “Continue” button below you will be leaving the LCEC website and entering a website hosted by another party. Please be advised that you will no longer be subject to, or under the protection of the LCEC website Privacy Policy, and that LCEC is not responsible for the content or accuracy of the information on the website. We encourage you to review the privacy policy on the site you are entering before providing any personally identifiable or confidential information.

NOTICIA: Usted está saliendo de la página de internet de LCEC.

Seleccionando el boton “Continuar” ud. estará saliendo de la página de internet de LCEC e ingresará a una página de internet acogida por una compañia tercera. Por favor note que ud. no estará sujeto a o bajo la protección y reglas de privacidad de la página de internet de LCEC. LCEC no es responsable por el contenido y veracidad de la información en la página de internet. Antes de proceder y proveer cualquier información personal o confidencial, le sugerimos que revise las reglas de privacidad en el sitio de internet al que ud. está ingresando.