LCEC – Lee County Electric Cooperative

Global supply chain issues across the nation will result in major LCEC service delays extending through 2023. There is no exact timeline on the supply disruption until material manufacturing delays and raw material shortages are rectified.

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Call Center Management Certification Training Hosted at LCEC

Call Center Management Certification Training Hosted at LCEC

Benchmark Portal will be facilitating a three-day workshop at LCEC in North Fort Myers, FL from October 6-8, 2015. The three-day curriculum is part of The College of Call Center Excellence and includes ten modules on: Leadership & Organization, Data Analytics, Human Resources, Agent Satisfaction, Customer Satisfaction, Basic Workforce Management, Quality & Call Monitoring, Coaching For Performance, Self-Service, and Benchmarking. Call Center Managers from around the country will be in attendance. The course will be led by Benchmark Portal Certified Call Center Auditor/Senior Consultant Jose Perez, CCCM. “LCEC is honored to be the host site for this call center management workshop,” LCEC Customer Care Center Manager Gary Avin said. “Benchmark Portal is the leader in the call center industry and we are thrilled to host such an esteemed workshop at our LCEC campus.” A bonus site tour of LCEC’s Customer Care Center will be included in the workshop to demonstrate first-hand how a certified call center is run.

LCEC has been a certified Center of Excellence by Bench¬markPortal since 2013. There are only six utilities in the nation that have received the designation and LCEC is the only electric cooperative to meet the stringent certification requirements. The Center of Excellence recognition is one of the most prestigious awards in the customer ser¬vice and support industry.

For additional information on this workshop, visit

About Benchmark Portal
BenchmarkPortal is the global leader in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world’s largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry. BenchmarkPortal’s activities include The College of Call Center Excellence, a leader in call center training, and CallTalk, the first on-line talk show specifically focused on the call center industry. BenchmarkPortal also hosts Call Center Campus Week

About LCEC
Established in 1940, LCEC is a not-for-profit electric distribution cooperative serving Cape Coral, North Fort Myers, Marco Island, Sanibel and Captiva Islands, Pine Island, Everglades City, Immokalee, Ave Maria, and parts of Lehigh Acres. LCEC is committed to providing efficient, reliable, cost-competitive electric and emerging energy solutions and excellent service to our customers. LCEC is also a major contributor to the local economy as one of the largest employers in Lee County with nearly 400 employees and by its support of many local agencies through charitable giving, volunteerism and environmental stewardship.


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