Due to global supply chain disruption, new service requests could be delayed.
The Power Cost Adjustment increase is a result natural gas price costs passed on from our power supplier.
May 26, 2021 – Storm season is around the corner and LCEC is ready! LCEC has partnerships with power line and tree-trimming contractors, fuel companies, material vendors, food service vendors, other cooperatives and local agencies for mutual aid to ensure that we are ready for restoration.
Additionally, each of the 400+ LCEC employees play a critical role in the restoration plan. Employees put their typical job responsibilities on hold to pitch in during restoration. From assessing damage to leading out-of-state crews, and even doing laundry for linemen, every employee has a vital role.
We understand the importance that electricity plays in our customers’ live. LCEC has a proven track record when it comes to storm restoration, and we ask that customers be patient. We know how frustrating it is to be without power. Customers can rest assured knowing that we work around the clock during restoration situations to ensure the lights are back on as quickly as possible. LCEC employees will not rest until all of our 228,000+ customers have power.
LCEC has a thorough restoration plan that outlines priorities of electric restoration during large power outages. The LCEC plan first calls for restoration of critical circuits that power essential services such as hospitals, traffic signals, shelters, law enforcement. Next, power is restored to the largest number of customers possible. The last to be restored are individual services in small pockets or services that need to be reconnected after repair to their home electrical system.
Please note that LCEC does not disconnect power before a storm. We let Mother Nature run her course, and begin to restore power to impacted areas once winds are at a safe level to work.
How customers should prepare for outages
• Ensure a back-up telephone other than a cordless or telephone that is dependent on electricity.
• Have a battery-powered radio on hand and a supply of fresh batteries to stay aware of news and other information.
• Keep a flashlight and extra batteries handy.
What to do when the lights go out
• Help keep the LCEC telephone lines clear for emergency calls. Only call LCEC at 656-2300 to report downed power lines.
• Visually check the weather-head (on the roof where your service drop connects to the pole) and the meter box to make sure it is not damaged.
• Any damage to the home’s electric system must be repaired by a licensed electrician and inspected by a designated agency before power can be restored.
• Turn off appliances. This will protect them when service is restored, prevent electrical fires and lessen the chances of circuit overload when service is restored. Leave one light on to serve as a visual signal that power has been restored.
Storm Safety Tips
• Stay clear of downed power lines. They may still be energized and dangerous. Puddles of water contacting downed lines are just as dangerous.
• Don’t trim trees or remove debris located near downed power lines. If you must remove debris from your home, don’t pile it under or near electrical lines or equipment.
• Residents on life support must have an alternate plan in place to ensure the continuity of life-support needs. This may include making special arrangements to spend time with a friend or relative during an outage or using a back-up generator.
• If operating a portable generator, keep it outside and in an open area. Carbon monoxide emissions can be harmful. Follow all instructions regarding safe operation. Do not connect the generator directly to the main electrical panel. If installed incorrectly, power could flow into outside lines and cause injury to the owner, neighbors or utility crews working in the area.
• Please do not detain LCEC employees or contractors while they are working to restore power. This can be distracting, can cause an accident and impedes the process.
Visit lcec.net to download the LCEC Hurricane Guide. This useful guide will help you ensure that you and your family are ready for anything that Mother Nature brings our way this storm season!
May 19, 2021 – Managing your LCEC electric account safely and securely online with SmartHub is an electricity win. LCEC’s bill pay and customer service tool offers a multitude of ways to make your life easier and even lower your electric bill!
With SmartHub you are able to:
• View payment history
• Pay your bill
• Request a payment extension
• Receive bill reminders
• Set usage alerts
• Monitor energy usage
• Report an outage
Enrolling in SmartHub is simple! Visit LCEC.net or download the free SmartHub app. Make sure to have your account information handy when you register as a New User. For FAQs or to enroll in SmartHub, visit lcec.net. Also available on our website are easy tips and tools for conserving electricity.
May 11, 2021 – Following CDC guidelines and the LCEC Pandemic Plan, employees managed to still give of their time, talent and heart to our community. In fact, LCEC employees Nancy Miller, Nicky Sierra, and Aaron Warner managed to volunteer 500+ hours during the pandemic!!
LCEC designed the Pay It Forward Program in 2016 to encourage volunteerism and support employees’ efforts to give to their favorite qualifying non-profit organization. In essence, employees who volunteer and track volunteer hours can earn Pay It Forward donation dollars to be awarded to a 501 (c)(3) charity of choice. LCEC employees who volunteer between 50-100 hours in the community can designate a not-for-profit organization to receive up to a $100 donation. Each year since the program’s inception, several remarkable LCEC employees have surpassed the annual 500+ hour mark of community service. Our most recent (and repeat) 500 Club Members will each be entered into a drawing and one of these remarkable three will be the lucky winner of an additional $500 for the charity of their choice.
LCEC could not be prouder of Nancy, Nicky, Aaron, and all of our incredible employees whose passion for philanthropy results in thousands of volunteer hours a year!
May 4, 2021 – Although the last thing on your mind is the start of storm season after fighting long and hard against COVID-19, June 1 will be here before we know it! Now is the time to prepare yourself and your family in the event that any storms come our way. Keep the following in mind when making your plans for the start of storm season:
-Make an emergency plan and share with family.
-Know your risk for wind, rain, and floor.
-Know your evacuation zone.
-Put together a disaster supply kit. Visit ready.gov for planning tips.
-Have a backup source of power ready for anyone requiring life-support equipment.
-Get your finances in order.
-Strengthen your home by ensuring your yard stays debris free and trees are pruned.
-Help family, neighbors, and coworkers plan.
-Remind everyone you know to stay away from downed power lines!!
Rest assured that LCEC is ready for anything that Mother Nature brings to SWFL! Between maintaining our electric system and improving upon our restoration planning year-round, all LCEC employees are ready to jump into action if and when the time comes.
For more information on preparing for storm season, download a copy of the LCEC Hurricane Guide on lcec.net.
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