March 24, 2020
We’re in uncertain times, but what’s certain is LCEC won’t stop delivering the same reliable electricity that keeps our communities going. From hospitals to essential businesses to those at home, LCEC is here for you!
As we continue to navigate COVID-19, there are two very important things LCEC wants our customers to know:
1. LCEC is here for our residential and business customers in this time of need.
2. LCEC will continue to deliver safe, reliable electricity at the lowest possible rate.
The Department of Homeland Security has listed power providers as critical infrastructure. LCEC takes our role very seriously. We know the importance of continuing to deliver safe, reliable electricity at the lowest possible rate.
LCEC has extensive plans in place that are reviewed throughout the year to ensure we meet the energy needs of all customers and communities. You may notice LCEC employees and contractors working in the community, performing work such as tree trimming, executing hardening projects, installing Generlink™ and checking on equipment. This work is essential to keep operations running smoothly as we approach storm season. Please support their efforts by practicing appropriate social distancing and know that they will extend the same courtesy to you.
LCEC customers are no strangers to challenging situations and we are confident that, together, we will become even stronger.
Executive Vice President and Chief Executive Officer
March 24, 2020
LCEC is working diligently to not let anything, including COVID-19, affect the service you have come to know and expect from us. In these uncertain and trying times, we want to remind our customers that we are here for you.
The LCEC contact hours have temporarily changed to 8 a.m. to 5 p.m. to allow us to do our job to the best of our ability while allowing our employees the opportunity to care for their loved ones and digest all the uncertainty that COVID-19 has brought to our world.
If you experience an outage outside of normal business hours, please report it through SmartHub or call 239-656-2300.
We are honored to have served our customers for 80 years, overcoming all obstacles or challenges that came our way. Please know that nothing, even COVID-19, will change our focus. Our LCEC family has your family in our thoughts and everything we do. Together, we will make a difference in the fight against coronavirus. Together, we can do anything!
March 19, 2020 – The health and safety of United Way Fishing attendees and volunteers is our number one priority. We have been monitoring the evolving public health situation closely for any precautionary measures to take. After a lot of thought we are sad to say, the LCEC Fishing Tourney committee has decided to postpone the April 11 tournament. Our plan is to schedule for later in the year and hope that you will still be able to join us.
In the meantime, we will continue to monitor the situation to determine further protocols and keep everyone informed on future dates. Should you like to request a refund of your sponsorship or your angler registration, please let us know and we will accommodate. Thank you for your patience and understanding. We look forward to seeing everyone soon.
19 de marzo 2020 – LCEC esta determinado en la continuidad de la entrega de electricidad que usted necesita al mas bajo costo possible protegiendo, a la misma vez, la salud y seguridad de nuestros empleados, vecinos y cada persona alrededor de nosotros. Segun las ordenes del Gobierno en la lucha de disminuir la propagacion de COVID19 (Coronavirus), el centro de pagos de LCEC en Immokalee estara cerrado hasta el 6 de Abril.
Pagos pueden ser realizados a travez de nuestro Sistema automatico llamando al 239-656-2300 o a travez de nuestra pagina de internet www.lcec.net. No existen cargos adicionales por utilizar este servicio si se realiza con una cuenta de cheques. Existe un cargo de $4.00 si su pago es procesado con atrjeta de Debito/Credito.
Cheques y Money Orders son aceptados en nuestro buzon localizado a su izquierda, por favor asegurese que el numero de su cuenta de LCEC o su direccion de servicio electrico esten escritos en el cheque o en el money order. Por favor no deposite dinero en efectivo en el buzon.
Usted tambien puede pagar su cuenta de LCEC en alguna farmacia de CVS usando Moenygram o en Immokalee Gas localizada en 516 W Main St usando Fidelity Express. Existe un cargo de $1.50 si utiliza este servicio.
Para conectar, desconectar or cambiar de direccion el servicio electrico, por favor visite www.lcec.net y someta su requisicion en linea o llamenos al 239-656-2300.
Para reporter un apagon de electricidad, por favor llame al 239-656-2300.
No estaremos desconectando a nuestros clientes por falta de pago hasta future notification.
March 19, 2020 – LCEC is determined to continue delivering the reliable power you need at the lowest possible rate while helping to protect the health and safety of our employees, neighbors and everyone around us. In following the Florida Governor’s direction to mitigate the spread of COVID19 (Coronavirus), the LCEC Payment Center in Immokalee will be closed until further notice.
-By phone 239-656-2300 or at www.lcec.net at no additional charge with a Checking account. A $4.00 convenience fee for Credit/Debit Card payments.
-Checks and Money Orders accepted in the Drop Box. Make sure your LCEC Account Number or Service Address is on the Check/Money Order. No Cash Please.
-At CVS using Moneygram OR Immokalee Gas at 516 W Main Street using Fidelity Express.
A $1.50 convenience fee applies.
We are currently not disconnecting customers for non-payment.
-Visit www.lcec.net and submit online or call 239-656-2300
REPORT POWER OUTAGE OR EMERGENCY
-Call 239-656-2300 or use SmartHub.
March 17, 2020
Q: Is LCEC ready and prepared to deliver reliable power during the COVID-19 outbreak?
A: We are prepared, and our teams continue to monitor the situation and make changes to our plans as needed. As a part of your community, and as a provider of an essential service, we are determined to continue delivering the reliable power you need at the lowest possible rate while helping to protect the health and safety of our employees, neighbors and everyone around us.
Q: How is LCEC protecting its employees?
A: We are implementing preventive measures to help keep our employees as safe as possible. All those who are able to perform their work remotely are working from home. Employees who interact with customers in their home or business may cancel or reschedule non-urgent appointments and services. When employees must be on-site, they have been directed to not shake hands, remain at least 6 feet away from other individuals, or to use virtual forms of communication where possible. We are still making SurgeSENSE and GenerLINK installations.
Q: How is LCEC protecting the power grid?
A: Year-round, LCEC conducts routine maintenance and strengthens utility facilities. We implement technology and conduct inspections to ensure the grid is strong. We are taking extra steps to ensure business continuity of our operations, including reliable power, resource and supply chain planning. Our mission is to deliver reliable electricity and quality service – and it’s our commitment to you.
Q: What is LCEC doing for people who can’t work/can’t pay their bills?
A: Because we understand that many customers may be facing unusual financial hardships, we are addressing each situation as needed. We know this is a difficult time, and we are committed to serving you and your community. If you are having trouble paying your bill, please contact us so we can work with you to develop a plan.
Q: What does “develop a plan” mean?
A: It means that we’re allowing you extra time to pay if you need it. If you are in an unusual situation and need assistance, we’ll work with you on an extension. We will continue to read meters and send bills, so it’s best to pay what you can to avoid building up a large balance that will be harder to pay off later. We encourage everyone to stay as up to date with their payments as possible to avoid building up a large balance that will eventually be due.
Q: How does this affect late fees?
A: Late fees will not apply at this time. We encourage everyone to stay as up to date with their payments as possible. We understand that this is an unusual time, so we will work with customers on an extension.
Q: Why can’t LCEC forgive billing for a month or two?
A: LCEC is a not-for-profit electric distribution cooperative. We purchase power from a power supplier and then deliver it to our members (customers) Members of the cooperative pay for purchased power, operation and maintenance of the grid, operation of the business, taxes, and loan interest. They also earn equity in the cooperative. When a customer(s) does not pay for the electricity they have used, that expense is passed on to all the members through rates. LCEC has not raised electric rates since 2008 and has returned $279 million in equity to members over the years.
Q: What if I need to reach Customer Service?
A: LCEC may have to work with reduced call center staff for various reasons, including school closures. You may find it easier and more efficient to conduct business with us through our website or download our SmartHub mobile app. These tools are also good ways to stay up to date with the latest information from our company as this situation unfolds.
March 15, 2020
Throughout our 80 years of history we have overcome many adversities and risen above a variety of challenges, threats, and emergencies. We have always been prepared and this situation is no different.
We are not expecting a lapse in service. Year-round, we conduct routine maintenance, inspections, and upgrades so the LCEC grid can be as strong as possible. Our business operates around-the-clock and we are executing our pandemic response plan to ensure that we can continue to provide you with the power you need.
You are able to conduct most business with LCEC online or on your mobile device through SmartHub and www.lcec.net. If you are not enrolled in SmartHub you can enroll through our website or by downloading the mobile app.
Following are some of the actions we are taking:
Monitoring and Informing
We are following federal, state, and local health recommendations to protect all stakeholders. We offer employees and customers ongoing information utilizing multiple communication channels.
Ensuring Business Continuity
LCEC has activated our established infectious disease emergency response plan. Our two-pronged strategy is to focus on wellness while also planning for continuous electric service.
Using an Abundance of Caution
We are limiting access to our work environments, allowing employees to work remotely where possible, temporarily suspending non-essential visits to customers’ homes and businesses, suspending business travel and training, and social distancing.
Just as we have done for 80 years, LCEC has been here for our members no matter what the situation. We know this is a difficult time for everyone. We are committed to doing everything in our power to continue delivering reliable electricity and quality service at a competitive price to our members.
Executive Vice President and
Chief Executive Officer
March 12, 2020 – At LCEC, our employees and our customers are our number one priority and we are taking the responsibility of protecting them with the utmost importance.
We are laser-focused on updates provided by the Centers for Disease Control (CDC) and the World Health Organization (WHO) and are following all recommendations that are made from these trusted sources. Our Emergency Response Team is working together to follow protocol set forth in the LCEC Infectious Disease Emergency Response Plan. Some of the proactive steps taken so far to protect our employees and customers include:
• Extra hand sanitizer and cleaning supplies throughout the work environment.
• Thorough disinfecting of work spaces on a daily basis, especially high-touch areas.
• Daily information provided to employees and as needed.
• Employees are preparing to work remotely if necessary, where applicable and feasible.
• All business travel and training has been cancelled.
• Constant reminders to thoroughly wash hands, avoid touching face, mouth and nose.
• Social distancing is encouraged.
We are extremely hopeful that everyone is doing their part to stay updated on the Coronavirus while paying special attention to personal hygiene to protect themselves and others. Together, we will get through this difficult time. Thank you for all you are doing to help stop the spread of Coronavirus. Rest assured that LCEC is staying well while working hard to continue to provide reliable electric service.
Stay well, and wash hands often.
March 10, 2020 – Calling all anglers to the 24th Annual LCEC United Way Catch and Release Fishing Tournament happening April 11, 2020 at D&D Matlacha Bait and Tackle. Captain’s Meeting to be held at 6 p.m. on April 10 at D&D. Cost is $75 per angler before April 8, $90 thereafter. Students (with valid student identification) can fish for just $60 before April 8, $65 thereafter. Cash and prizes will be awarded. There will also be delicious BBQ for sale, in addition to a HUGE silent auction and raffle. A separate raffle will be held for a 2011 Ford Ranger with 100,000 miles, 4-wheel drive, new tires, chrome wheels, automatic drive and air conditioning. Tickets for the truck are $5 each or six for $25 and can be ordered online now or bought at the tournament. All raffle winners will be announced at tournament, but you not have to present to win. Visit www.uw.lcec.net for information on registration, sponsorships and raffles, and contact firstname.lastname@example.org or 239-656-2204 with questions. All proceeds from the tournament will benefit the United Way of Lee, Hendry, Glades and Okeechobee Counties. Special thanks to the premiere sponsor of this year’s tournament: Irby.
March 4, 2020 – Storm season will be here before we know it. Now is the time to prepare if you plan to use a generator. Although generators are super convenient in times of power outages, they can create hazardous conditions for both the people within the home they are powering and any electric crews working in the area. GenerLink™ offered by LCEC eliminates the use of extension cords and other hazardous connections by providing a safe connection from the electric meter directly to the generator. It also detects when a generator is operating and automatically disconnects from the utility grid, eliminating dangerous backfeed.
Benefits of GenerLink™:
• Easiest and safest generator connection.
• Allows customers to run virtually any appliances up to the capacity of their generator.
• Easily installed behind the electric meter by a certified LCEC technician.
• Connection at the meter keeps your portable generator outside where it is safe.
• Seven-year manufacturer’s warranty.
There are two types of GenerLink™ available to LCEC customers for purchase. Visit the GenerLink™ section of LCEC.net for FAQs, pricing, and more.
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