Due to global supply chain disruption, new service requests could be delayed.
The Power Cost Adjustment increase is a result natural gas price costs passed on from our power supplier.
Preparing Thanksgiving dinner can be quite a juggling act. From dicing and slicing to the basting and baking, you focus on making sure every delicious detail is attended to. One detail that is often overlooked is the amount of energy that you can save by following a few simple tips. While you cook this year, LCEC recommends the following energy-saving tips:
–Keep your oven door shut: We all love to sneak peeks in the oven. This year, resist the urge by using your oven light. Remember, every time you open that oven, the temperature drops by 25 to 30 degrees (in addition to raising the temperature in your kitchen).
–Fill the oven: Plan to cook multiple things at once. By utilizing all of the space in your oven, you cut down on the time that your oven has to be on.
–Make friends with your microwave: While the big dishes bake in the oven, utilize your microwave for smaller items. A microwave uses up to 30 percent less energy than a conventional oven.
–Choose your burners and lids wisely: A lot of energy can be lost by using small pots on big burners. Arrange your pots so that they match with the burner size. In addition, be smart when placing lids on pots and pans. The tighter the cover, the better.
–Turn off the oven before show time: When your feast is almost finished cooking, turn off the oven and burners to save electricity.
–Use a cooler: Rather than opening your refrigerator over and over to get out drinks and other cold items, utilize a cooler.
Happy Thanksgiving from LCEC!
LCEC has been recognized as a Certified Center of Excellence for the third year in a row by the world’s largest call center metrics database, BenchmarkPortal (BMP). The Center of Excellence recognition is one of the most prestigious awards in the customer ser¬vice and support industry.
According to BMP, LCEC stands out from other utilities because:
• As of 2014, 192 companies are in BMPs Utilities Database
• 76 are energy re-seller
• 83 are investor owned
• 33 are municipalities
• There are only 5 other Energy Utility companies that have been a Center of Excellence (nationwide)
• LCEC is the only Cooperative Certified as a Center of Excellence
Contact Centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BMP. For more information on this certification, visit www.benchmarkportal.com/call-center-certification.
LCEC Customer Care Center Manager Gary Avin was recently featured in the October 2015 Take Stock in Children state newsletter. The article centered around the impact that Avin has had on the personal and academic life of his mentee, Clifton. Avin was recognized as the Take Stock in Children Mentor of the Year for 2013/2014 by the Foundation for Lee County Schools. LCEC is extremely proud of Avin and all of the other employees who volunteer their time to mentor for programs such as Take Stock in Children and Future Makers. Avin is quick to share how much he has also learned through the mentoring experience. He has three young children of his own and mentoring has helped him be a great father also. He attributes his willingness to give back to lessons he learned from his immigrant parents. No doubt Clinton and Avin’s children will pay it forward one day also.
LCEC offers many simple ways to pay your electric bill including convenient authorized walk-in payment stations located throughout the LCEC service territory. LCEC authorized payment stations charge a $1.50 service fee, and have a blue and white sign which designates that they are partnered with LCEC and your payment will be received as quickly as possible. Accepted forms of payment at these stations include cash, check, money order, cashier’s check, and traveler’s check. Payments made before 8 p.m. post to your LCEC account within approximately 40 minutes. It is vital to check the list of authorized walk-in payment stations on www.lcec.net.
Paying your electric bill at an unauthorized payment station results in a higher service fee and your payment could be delayed for several days. In some cases, a delay in getting the payment to LCEC could lead to disconnection of service.
LCEC suggests that you skip the line to pay your electric bill! The following payment methods have no fee, no waiting, and no worrying:
• Auto Pay – A convenient, time-saving option that will automatically deduct your payment from your bank account the business day before the due date of the bill.
• Pay by Phone – A convenient way to pay your bill over the phone: 239-656-2300 or 800-599-2356.
• PowerPay – Pay online when you log in to Account Access.
For more information on LCEC’s payment methods, visit www.lcec.net.
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