LCEC – Lee County Electric Cooperative




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Call Center Management Certification Training Hosted at LCEC

Call Center Management Certification Training Hosted at LCEC

Benchmark Portal will be facilitating a three-day workshop at LCEC in North Fort Myers, FL from October 6-8, 2015. The three-day curriculum is part of The College of Call Center Excellence and includes ten modules on: Leadership & Organization, Data Analytics, Human Resources, Agent Satisfaction, Customer Satisfaction, Basic Workforce Management, Quality & Call Monitoring, Coaching For Performance, Self-Service, and Benchmarking. Call Center Managers from around the country will be in attendance. The course will be led by Benchmark Portal Certified Call Center Auditor/Senior Consultant Jose Perez, CCCM. “LCEC is honored to be the host site for this call center management workshop,” LCEC Customer Care Center Manager Gary Avin said. “Benchmark Portal is the leader in the call center industry and we are thrilled to host such an esteemed workshop at our LCEC campus.” A bonus site tour of LCEC’s Customer Care Center will be included in the workshop to demonstrate first-hand how a certified call center is run.

LCEC has been a certified Center of Excellence by Bench¬markPortal since 2013. There are only six utilities in the nation that have received the designation and LCEC is the only electric cooperative to meet the stringent certification requirements. The Center of Excellence recognition is one of the most prestigious awards in the customer ser¬vice and support industry.

For additional information on this workshop, visit http://www.benchmarkportal.com/call-center-training/call-center-management-certification-training/fort-myers-fl-2015-10-06.

About Benchmark Portal
BenchmarkPortal is the global leader in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world’s largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry. BenchmarkPortal’s activities include The College of Call Center Excellence, a leader in call center training, and CallTalk, the first on-line talk show specifically focused on the call center industry. BenchmarkPortal also hosts Call Center Campus Week

About LCEC
Established in 1940, LCEC is a not-for-profit electric distribution cooperative serving Cape Coral, North Fort Myers, Marco Island, Sanibel and Captiva Islands, Pine Island, Everglades City, Immokalee, Ave Maria, and parts of Lehigh Acres. LCEC is committed to providing efficient, reliable, cost-competitive electric and emerging energy solutions and excellent service to our customers. LCEC is also a major contributor to the local economy as one of the largest employers in Lee County with nearly 400 employees and by its support of many local agencies through charitable giving, volunteerism and environmental stewardship.

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LCEC Employee-Run Yard Sale to Benefit United Way

LCEC is turning its parking lot into a giant yard sale on October 17. The sale will run from 7 a.m. to noon in the employee parking lot of LCEC at 4980 Bayline Drive, North Fort Myers, FL 33917. LCEC employees will pay to “rent” a spot in the yard sale. All proceeds from the rented spots and the sale of refreshments and baked goods will be donated to the United Way of Lee, Hendry, Glades and Okeechobee Counties.

“So far, we have sold 20 spots, but anticipate selling many more,” LCEC Yard Sale Committee Member and LCEC employee Leah Maldonado said. Employees will be selling everything from clothes to household décor to children’s toys.

The LCEC Employee-Run Yard Sale is just one of the many events that LCEC does year-round to raise funds for our local United Way. LCEC contributes nearly $200,000 a year to the United Way through employee-run events and donations and has been included in the United Way Circle of Excellence for many years.

Event details
Who: All yard sale enthusiasts
What: LCEC Employee-Run Yard Sale to Benefit the United Way
When: October 17, 2015 from 7 a.m. to 12 p.m.
Where: LCEC, 4980 Bayline Drive, North Fort Myers, FL 33917
Free parking will be available
Why: Proceeds from rented spots and refreshments to benefit the United Way

Watch The Bottom Line With LCEC’s kiloWATCH

In 2010, LCEC introduced kiloWATCH. This FREE online energy tool enables LCEC customers to view and track energy usage and approximate cost online or via email/and or text messages. In just five short years nearly 8,000 LCEC customers have registered for kiloWATCH notifications. With kiloWATCH, you can:

–View your daily energy usage and see how your habits, and even the weather, affect your bill.
–Control your energy costs by setting your daily kWh threshold and receiving an alert if you exceed it.

If you are an LCEC customer, registering is easy. Simply register for “Account Access” on www.lcec.net and click on “View Daily Energy Usage.” Once enrolled, you can place your computer mouse over the dots on the chart to see kilowatt usage and anticipated cost for the day. You can also hover over the blue vertical bars for the day’s temperature and to see how weather can affect daily usage.

For more details on kiloWATCH, visit www.lcec.net or call 239-656-2300.

LCEC Honored by Southwest Florida Workforce Development Board

LCEC was honored as a 2015 Champion Award winner at the Southwest Florida Workforce Development Board’s Appreciation Awards Ceremony on September 11. The Champion Award is given to an organization that clearly demonstrates support for the mission of the Southwest Florida Workforce Development Board/CareerSource Southwest Florida. “LCEC has a workforce of nearly 400 employees. Finding talent in the utility industry can be challenging and we have come to rely upon CareerSource to help us hire and train talented individuals,” LCEC CEO Dennie Hamilton said. “We are proud to accept this award and look forward to a continued partnership with CareerSource and the Workforce Development Board.”

About LCEC
Established in 1940, LCEC is a not-for-profit electric distribution cooperative serving Cape Coral, North Fort Myers, Marco Island, Sanibel and Captiva Islands, Pine Island, Everglades City, Immokalee, Ave Maria, and parts of Lehigh Acres. LCEC is committed to providing efficient, reliable, cost-competitive electric and emerging energy solutions and excellent service to our customers. LCEC is also a major contributor to the local economy as one of the largest employers in Lee County with nearly 400 employees and by its support of many local agencies through charitable giving, volunteerism and environmental stewardship.
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LCEC files administrative appeal with City of Cape Coral related to permitting conditions on a critical utility system rebuild

Requirements Relating to City Municipalization of Electric Service Delay Scheduled Rebuild of Transmission Line Serving the Islands

Citing a need to move forward with a critical project that ensures reliable service to more than 18,000 customers/members on Pine, Sanibel, Captiva, North Captiva, and Useppa Islands, and Cabbage Key, LCEC filed an appeal with the City of Cape Coral on Friday over unreasonable conditions placed upon project permits.

After LCEC applied for a standard right-of-way permit for a transmission line rebuild project spanning Matlacha Pass, the City issued approval with new conditions tied to the City’s potential municipalization of electric service. The City approved the permit, but with a requirement that LCEC agrees that the value of the project will not be included in the price the City would pay to take over utility service.

“This is an impossible condition for a not-for-profit utility to accept, because it forces us to choose between putting our service reliability at risk by delaying the project, or putting our members at financial risk should the City choose to take over electric service,” said LCEC CEO Dennie Hamilton. “This transmission line is reaching the end of its planned service life, and it is essential that it be replaced. Providing safe, reliable electric service is our most important responsibility, and we cannot allow municipalization discussions to put that service at risk.”

The transmission line rebuild project has been part of LCEC’s development plans for several years, and is part of the ongoing maintenance of the utility grid that ensures stable and reliable electric service. Prior to applying for permitting, LCEC reviewed several rebuild options, and chose the existing Matlacha Pass route based on cost, environmental impact mitigation and project timeline considerations. In 2006, LCEC began to work on securing permits from the Army Corp of Engineers and Department of Environmental Protection. Permits have been approved by these agencies as well as the Coast Guard.

This transmission line is the single source of electric power to residents and business on Pine Island, Sanibel Island, Captiva Island, North Captiva Island, Useppa Island and Cabbage Key.

Now that the appeal has been filed, LCEC will seek an opportunity to present before the Cape Coral City Council, which will decide whether to approve or deny the appeal.

LCEC Honored at 2015 Horizon Council Healthy Business Awards

LCEC proudly accepted the Large Business Award at the Lee County Workplace Wellness Summit’s 2015 Horizon Council Healthy Business Awards on August 26. This award recognizes an outstanding commitment to employee wellness. In addition to employee wellness being part of its corporate objectives, LCEC provides:
• Variety of resources, activities and opportunities for employees to adopt healthy habitats
• Onsite fitness center and partial reimbursement for fitness facility fees and entry fees for running events, races and marathons
• Onsite subsidized personal training, nutrition counseling and fitness classes
• Annual Wellness Fair
• Onsite health clinic
• Onside organic gardens and fruit trees
• Fitness challenges and competitions
• Wellness lunch-and-learn sessions
“LCEC is dedicated to providing resources, activities and other opportunities to inspire employees and family members to achieve and maintain healthy habits that can prevent major illnesses and health related problems as well as enhance quality of life. LCEC encourages employees to get involved in wellness opportunities that are right for them to provide a support network for healthy and safe lifestyle habits,” said Human Resources Analyst and Wellness Committee Member Jen McClain. LCEC began its wellness program in 2008 and has 241 employees actively participating in the program and living health lifestyles.

ABOUT LCEC

Established in 1940, LCEC is a not-for-profit electric distribution cooperative serving Cape Coral, North Fort Myers, Marco Island, Sanibel and Captiva Islands, Pine Island, Everglades City, Immokalee, Ave Maria, and parts of Lehigh Acres. LCEC is committed to providing efficient, reliable, cost-competitive electric and emerging energy solutions and excellent service to our customers. LCEC is also a major contributor to the local economy as one of the largest employers in Lee County with nearly 400 employees and by its support of many local agencies through charitable giving, volunteerism and environmental stewardship.

LCEC Provides Environmental Funding Awards to Two Local Organizations

LCEC announced that it will provide The Bailey-Matthews National Shell Museum and the Sanibel-Captiva Conservation Foundation with Environmental Funding Awards. The Bailey-Matthews National Shell Museum will use the funds to help finance their Adopt-A-Class program which provides low income, under-served Lee County fourth graders with environmental education at no cost to them or their school. The Sanibel-Captiva Conservation Foundation will use their funds to create a new educational traveling exhibit to be used for public talks, library displays, professional meetings and special events.

To apply for this award, organizations can email pr@lcec.net to receive an application. The next deadline for award applications is March 15, 2016. Interested organizations must meet certain criteria to be considered for the award including being located within LCEC service territory, funding utilized for projects/programs related to the environment and the utility industry, and having a demonstrated need for funds. This funding award is just one of the many ways that LCEC positively impacts and supports wildlife and the environment.

ABOUT LCEC

Established in 1940, LCEC is a not-for-profit electric distribution cooperative serving Cape Coral, North Fort Myers, Marco Island, Sanibel and Captiva Islands, Pine Island, Everglades City, Immokalee, Ave Maria, and parts of Lehigh Acres. LCEC is committed to providing efficient, reliable, cost-competitive electric and emerging energy solutions and excellent service to our customers. LCEC is also a major contributor to the local economy as one of the largest employers in Lee County with nearly 400 employees and by its support of many local agencies through charitable giving, volunteerism and environmental stewardship.

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