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Service Standards for Engineering and Construction Work Requests
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Order Type
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Definition
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Engineering Service Level
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Operations Service Level
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Process
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New Service "Quick Serve"
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New service for single-family residence with overhead
services where electric facilities exist. The existing
transformer may be adequate, or a new or additional
transformer may be needed.
Government inspection required.
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5 calendar days from receipt of job from Customer Service
department.
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19 calendar days from the engineering release date or the
government inspection receipt.
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1. Customer applies for new service on detailed order form
through LCEC's builder account representatives.
2. Job definition is verified by LCEC Engineering department.
3. If truly a "Quick Serve" job, it is designed by an LCEC
Distribution Design Assistant.
4. Job released to LCEC Operations department.
5. LCEC Operations determines if government inspection has
been received. Job cannot be worked until the
inspection is received.
6. Operations schedules and constructs job to service
standard.
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Other New Service
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New residential or commercial service where either:
1) the permanent service is to be underground and requires
an overhead T-Pole during construction, or
2) the permanent service is to be overhead where no
electric facilities exist, but a primary extension is
not required.
Note: TOPS and TUGS are also "Other New Service" jobs.
Government inspection required.
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30 calendar days from receipt of job from Customer Service
department.
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27 calendar days from the engineering release date or the
government inspection receipt.
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1. Customer applies for new service through
builder account representatives.
2. Job is verified by LCEC Engineering department.
3. If designated as an "Other New Service" job, it is
designed by an LCEC Distribution Designer.
4. Designer determines if permits easements, or Contribution
in Aid of Construction (CIAC) are needed.
5. Once permits, easements and CIAC are received, the job is
released to Operations.
6. Operations determines if government inspection has been
received. Job cannot be worked until the inspection
is received.
7. Operations schedules and constructs job to service standard.
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Temporary to Permanent Underground
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An existing temporary new service to be replaced by a
permanent underground service.
Government inspection required.
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15 calendar days from receipt of job from Customer Service
department.
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25 calendar days from the engineering release date or the
government inspection receipt.
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1. Customer applies for service through
builder account representatives.
2. Job is verified by LCEC Engineering department.
3. If designated "temporary to permanent underground" job,
it is designed by an LCEC Distribution Designer.
4. Designer determines if permits, easements, or CIAC
are needed.
5. Once all permits, easements and CIAC are received, the
job is released to Operations.
6. Operations determines if government inspection has been
received. Job cannot be worked until the inspection
is received.
7. Operations schedules and constructs job to service standard.
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Temporary to Permanent Overhead
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An existing temporary new service to be replaced by a
permanent overhead service, they are typically called
"swingovers."
Government inspection is required.
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N/A
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9 calendar days from the government inspection receipt
date.
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1. Customer applies for service through
builder account representatives.
2. Operations determines if government inspection has
been received. Job cannot be worked until the
inspection is received.
3. Operations schedules and constructs job to service
standard.
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* The service standards reflected in this document are guidelines
indicative of LCEC's average performance. There are many uncontrollable
variables that may cause results to fall outside these guidelines.
LCEC makes no guarantees related to these service levels.
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