LCEC proudly announces that two key goals that impact LCEC customers were met and exceeded in 2008: safety and customer service. Maintaining high safety standards and striving for very satisfied customers is good business, but it is also has a tremendous impact on customers in the form of consistent base rates, outstanding assistance and reliable electrical service.

LCEC conducts weekly surveys to measure customer satisfaction and employee service. Customers who have been served through LCEC contact centers, marketing offices and payment centers are randomly selected on a weekly basis and are invited to respond confidentially. In 2008, more than 500,000 telephone calls and internet requests were received. In prior years, it would have taken 13 or 14 months to reach this volume, and 2008 reached it in just 12! Despite a weakened economy, payment concerns and increased customer inquiries, 77 percent of surveys returned throughout 2008 showed customers were very satisfied with LCEC customer service. This exceeded the 75 percent goal!

Much of the work that LCEC employees perform requires a great deal of skill and caution; safety is a top priority, and the highest goal is always to avoid any and all accidents – especially ones requiring medical attention. To further emphasize the importance of safety at LCEC for 2008, leaders set a goal of less than 16 Occupational Safety and Health Association (OSHA) recordable incidents for the entire employee base, or vehicle-related incidents requiring medical attention. LCEC had just eight OSHA recordable incidents, which is a record.

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